FAQs
Answers To Common Questions
For queries relating to your order, making purchases through our website, deliveries or returns, go to our Contact Us page, select the topic you would like to discuss and fill the form.
You can either request a callback or communicate with us via e-mail by indicating your preference in the form.
We aim to respond to your inquiries or call you back within 2 working days.
You can either request a callback or communicate with us via e-mail by indicating your preference in the form.
We aim to respond to your inquiries or call you back within 2 working days.
Your order will be dispatched by CNNB Trading on behalf of L’Oréal and shipped by Aramex. See below for the delivery method and estimated delivery times we offer.
When your order and payment are validated, Kérastase will send you an Order Acknowledgment email.
Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Kérastase which confirms our acceptance of your order. In this email, you will find a tracking number that will allow you to monitor your parcel on the carrier’s website. You can then access Aramex website on www.aramex.com and enter your shipment number under “Track your shipment”.
When your order and payment are validated, Kérastase will send you an Order Acknowledgment email.
Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Kérastase which confirms our acceptance of your order. In this email, you will find a tracking number that will allow you to monitor your parcel on the carrier’s website. You can then access Aramex website on www.aramex.com and enter your shipment number under “Track your shipment”.
Kérastase allows you to pay for your order using secure payment methods.
You can carry out an online payment via:
Banking transactions are carried out in a secure manner by Payfort, Kérastase’s designated payment partner.
You can carry out an online payment via:
- Visa
- MasterCard
Banking transactions are carried out in a secure manner by Payfort, Kérastase’s designated payment partner.
If you have a Kérastase promotional code, you can let us know before confirming your order by inputting it into the field, "Promotional Code".
Once the code is entered, the offer will be directly applied to the amount that your shopping bag totals.
You will see the title/value of your code above the subtotal amount. You have the option to cancel the code you entered and enter a different one.
Once the code is entered, the offer will be directly applied to the amount that your shopping bag totals.
You will see the title/value of your code above the subtotal amount. You have the option to cancel the code you entered and enter a different one.
The maximum amount of your order cannot exceed 8 items.
If the product(s) received are not those you have ordered or of they have been damaged or are faulty, please fill the Contact Us form under “Returns and Refunds” and upload an image of the damaged package. A representative will contact you as soon as possible and walk you through the return process. We will then replace the damaged product.
To enable us to process your order, we need some information about you such as your delivery address, billing address and email address.
The creation of this account will also allow you to benefit fully from services offered by Kérastase, for instance creating a list of your own personal favorite products, viewing past orders, etc.
The creation of this account will also allow you to benefit fully from services offered by Kérastase, for instance creating a list of your own personal favorite products, viewing past orders, etc.
If you forget your password, select the "Sign in" button and select "Forgotten Password?" You will then receive a hyperlink via email which can be followed to reset your password.
To sign up for the Kérastase Newsletter, simply click on the link at the top of the website. Then fill in the required fields and click "Sign Up".
You can also do so whilst creating your own account or at the checkout page and select "yes" to the question, "Would you like to sign up for our newsletter and be notified of our exclusive launches and offers?" You will need to select "OK" so that your choice is registered.
By becoming a fan of our Facebook page at KERASTASELEVANT, you can keep up with the latest product launches and enjoy special offers.
You can also do so whilst creating your own account or at the checkout page and select "yes" to the question, "Would you like to sign up for our newsletter and be notified of our exclusive launches and offers?" You will need to select "OK" so that your choice is registered.
By becoming a fan of our Facebook page at KERASTASELEVANT, you can keep up with the latest product launches and enjoy special offers.
You can unsubscribe from the Kérastase Newsletter with a single click on the link at the bottom of the page in the last newsletter you receive.
